Conditional 2

Conditional Instructions:

if + past tense + would / wouldn't

if + past tense + could / might

Conditional 2 has the following uses:

• imagine unreal situations
• imagine the results of improbable actions or events

FOR EXAMPLE:

If you went up in a spaceship, you would see the world differently.

(click in the image to see the original size)

Finding creative solutions(REVIEW 5)

A. The sales staff are selling lots of products, but it takes us too long to deliver the orders to the customer. What could we do to make the system efficient?

B. What if we took on more sales staff?

A. That wouldn't help. We've got enough staff. It's the order processing system that's not working well.

C. Would it help if the sales reps carried laptops when they visited the customers? That way, they could enter orders immediately.

B. Yes! If we did that, we could reduce the time it takes to transfer orders to the sales office.

A. That could be a solution!

Creativity: How to be a brilliant thinker

We say that people are creative when they have new ideas that challenge the traditional ways of thinking. Creative people have innovate ideas for new products, and fine imaginative ways to sell. But creativity is important in every field of business because creative thinking helps to solve problems. If you try to look at a problem from a different perspective, it may help you to find a radical solution.

Adjectives and Adverbs(REVIEW 5)

A study was recently carried out into the productivity of 160 engineers. The engineers worked in teams but also did may tasks individual. The study locked at how frequently the engineers helped each other. Engineers were also asked to say how highly they respected each of their colleagues. The study found that helpful engineers received a high level of respect from their colleagues. However, if they gave help but didn't receive much, they were not very productive.  Those engineers who accepted help as well as giving it were able to boost their productivity and were also more popular with their colleagues.

Adjectives and Adverbs

Adjectives: describe or qualify nouns, and you must put the adjective in front of the noun.

Adverbs: Go with verbs to describe how you do something, or how often you do something

Forming adverbs from adjectives

Most adjectives: + -ly

adjectives ending in -y: + -ily

adjectives ending in -ic: +-ally

adjectives ending in -able: change ending to -ably

You can practice the adjectives and adverbs with this activity...... have fun

Managing time (REVIEW 5)

1. We don't have much time.

2. We must finish by 5 o'clock.

3. It's time to finish.

4. We're running out of time.

5. Please keep it short?

Productivity

In manufacturing, productivity means the amount of goods produced in relation to the work, time and money needed to produce them.

There are many ways for companies to improve productivity: by installing new equipment with more up-to-date technology, for example.

Many manufacturers and suppliers have a system of just-in-time delivery, which reduces the cost os carrying large quantities of stock. More generally, productivity means doing something efficiently: not wasting time and resources.

Conditional 1 (REVIEW 4)

1. If you have an accident, the insurance company will pay the costs.

2. I f you don't have insurance, you will have to pay for the damage yourself.

3. You could miss your plane if you don't hurry.

4. You don't lose money if you invest in a  strong company.

5. There will be an extra charge if the customer don't pay on time.

6. The company will need to recruit more staff if they set up the new office.

7. Our staff will learn to do a better job if we give them training.

8. If  the quality will be poor, our customers will complaint.

Conditional 1

Conditional instructions: 

if + present tense + future with will or won´t

if + present tense + can/can´t/could/couldn´t

FOR EXAMPLE:

"If you make a mistake, you will correct it."

A complaint is a gift

Customer satisfaction is an important part of a company´s sales strategy, so companies try to provide good customer services. That means offering high quality products and services, answering queries, making it easy for customers to order and pay for goods, and delivering on time.

Companies also need to have a system for handling complaints, so that if they make a mistake or offer poor service, they can deal with the problem. Most companies train their customer service staff to deal politely with customers.

So, this is the reason for which the complaints are very important for the companies.